Your reader might still end up in a situation where extra help is needed from someone else, perhaps on the net. In order to get fast and efficient help it is best first to get some details on your system. What details matter depends on type of problem. For disk problems you need to know the disk controllers etc, for networking problems you have to know what ethernet card is used and version of drivers etc. Here is the place to suggest what details to have ready when asking for help.
In the end you might find yourself unable to solve your problems and need help from someone else. The most efficient way is either to ask someone local or in your nearest Linux user group, search the web for the nearest one.
Another possibility is to ask on Usenet News in one of the many, many newsgroups available. The problem is that these have such a high volume and noise (called low signal-to-noise ratio) that your question can easily fall through unanswered.
No matter where you ask it is important to ask well or you will not be taken seriously. Saying just my disk does not work is not going to help you and instead the noise level is increased even further and if you are lucky someone will ask you to clarify.
Instead describe your problems in some detail that will enable people to help you. The problem could lie somewhere you did not expect. Therefore you are advised to list up the following information on your system:
Remember that booting text is logged to
/var/log/messages which can
answer most of the questions above. Obviously if the drives fail you might not
be able to get the log saved to disk but you can at least scroll back up the
screen using the
PAGE UP keys. It may also be useful to
include part of this in your request for help but do not go overboard, keep
it brief as a complete log file dumped to Usenet News is more than a